AF
Alex F

1 reviews | Active since Jun 2024

09 Jul 2024, 10:44

Outsurance - poor quotation

Your sales agent, can’t remember the name, sent me a quote. They said they would send me their direct outsurance email and number in case there was a problem with the quote on two occasions. They didn’t.

There is a problem with the quote.

Now you expect to me waste my time and airtime calling your call center to fix details such as my marital status, annual mileage when you have spent over an hour calling me where I gave you the correct details.

While you are at it the value of damage for my accident on 21 May 2024 was just under R75 000 instead of R80 000. And my anti theft device is cartrack quick gold FM plus.

If you can’t even get the details of my quotation correct and sending me your contact details as you said you would do you’re not inspiring confidence in me.

0
Replies (3)
AF
Alex F's update09 Jul 2024, 10:45
Reviewer Update
Policy schedule is OT***
OUTsurance
OUTsurance's reply09 Jul 2024, 10:59
Official
Hello Alex

Thank you for your feedback, which is naturally concerning.
Please accept our sincere apologies for the poor quality of service you received.

Our sales manager will ensure the matter is discussed with our advisor and also ensure that the errors are corrected.

You will be contacted and we will discuss the outcome with you.

Regards
The OUTsurance Team

Best regards,

OUTsurance
OUTsurance's reply10 Jul 2024, 07:54
Official
Hello Alex

Following our private reply, we received feedback from our sales manager who contacted you. The correctios were made and we again apologise for the incorrect details captured.
Thank you for accepting our apologies.

Regards
The OUTsurance Team

Best regards,