Outsurance - poor customer service

I have been an Outsurance client for over 3 years. I found it this week that Outsurance had my car colour as white on their system. Called them to advise that that was incorrect and I have never advised them that my car was white. My car was always blue. I am not colour blind to have said I have a white car when it's blue. Surely when the vehicle inspection was done years back for Outsurance the colour would have been stated. They made it out like I provided incorrect information. Agent advised this will be resolved by Friday, its Saturday and the only thing that has happened is my premium went up and I have been debited a pro rata .Are these idiots for real? Miway calls everyday for my business and I fend them off, just bought another vehicle and id rather go ta an insurer who can take down the proper colour of my vehicle.