Outsurance: Poor Customer Service an ********* behavior of employees

I am writing this complaint on behalf on my aunt who is a customer of Outsurance. Customer Details: M Naidoo (***)

On the 15th of February 2022, a complaint was laid with Outsurance relating to a problem with the geyser. The individuals that came to assess and install the new geyser did so on the 22nd of February 2022.

However the installation was not done correctly as the geyser started tripping the electricity. I called the Outsurance call centre and laid another complaint and I was told that they will only attend to the matter after two days.

As a result of this installation error, the mains (electricity) for the property tripped and there was no power or lights. please bear in mind that I live by myself. (Imagine being an elderly woman living with no power for two whole days (note that in this time the property alarm was disabled). I mean, as I think about it and all the horror stories that you hear) I wonder if the Outsurance employees and electricians are out to **** vulnerable customers, by creating installations errors and then taking advantage of these customers while their properties are vulnerable. This could be the reason for the delays in resolving what, in my opinion, should be a simple activity for a company as big as Outsurance)

Then I contacted the electrician who tells me that the thermostat and the Geyser element is burnt and that I need to call Outsurance again and complain/ report it to. (I smell ***** and *******ion).

However Outsurance is now not responding to my pleas and neither are they taking my calls. I have been dealing with four different consultants: Khayalethu, Bill, Lechaan, Periah, (seem like Outsurance is running a syndicate). It has now been over two weeks and I do not have hot water in my home, and every time I switch the geyser on the electricity switches off.

You know Outsurance is every so quick to take my monthly payments but when it comes time to make good on the claims for which I pay my insurance they always seem to make me beg for what should be rightfully mine. This is poor service, and what make it worse is that they simply don't care.