Outsurance - poor customer service

I requested a cancellation of my Home insurance policy and emailed Outsurance, with proof of my replacement policy, on several occasions.

Two payment later with number of unanswered emails and empty promises to contact me from their call center agent- I have still not resolved the issue.

Their customer service sucks and they are *****ing my money.... how difficult is it to simply reply to an email and to cancel a policy.