1 reviews | Active since Jan 2012
Outsurance poor conflicting service
I have been trying to add my wife onto my Outsurance policy and convince her to move from another insurance company. Its been a mission to say the least with conflicting confusing policy statements from different Outsurance agents. Up to this point my journey with Outsurance over the last 10 or so years has been very good - good agents - good resolutions and very professional. However last night was the ultimate worst - an arrogant agent whose interpretation of the policy parameters conflicted with what i was told beforehand by another agent - and then to top it off i wanted to increase my House-owners amount - he said he would phone back with an estimate - and didnt . This is not like the Outsurance i know - maybe the standard is dropping - and looks like they don't need new clients????- maybe time to move on....
Further to our initial response to your review, we received feedback from our client care managers who have since been in contact with you.
Shannon discussed the reason for the schedule we sent, did not reflect all detail, as the changes made were future dated as discussed. Richard also contacted you and apologised for the poor service you received.
Thank you for accepting our apologies.
Regards
The OUTsurance Team
Further to our initial response to your review, we received feedback from our client care managers who have since been in contact with you.
Shannon discussed the reason for the schedule we sent, did not reflect all detail, as the changes made were future dated as discussed. Richard also contacted you and apologised for the poor service you received.
Thank you for accepting our apologies.
Regards
The OUTsurance Team