SL
Stephen L
1 reviews | Active since Jun 2020
29 Jun 2020, 14:01
Outsurance Poor Claims Experience
I have waited 4 months for Outsurance to approve a claim, where their driver hit my stationary car. After taking it to the same panel beater that Outsurance's client used, they said it was not an approved dealer! They wanted to send me on a 100 km round trip to Krugersdorp. I then provided an e mail from the dealer saying they were Outsurance approved. Outsurance's story then changed to say there were extras when in fact from the photographs one can see clearly Outsurance's assessors failed to allow for all the damaged items Meanwhile the dealer sits with a half repaired vehicle and I sit with no vehicle.
APPALLING CLAIMS SERVICE. Perhaps that's why they are cheap - they don't pay claims
Helpful (0)
Replies (1)0
Replies (1)SL
Stephen L's updateReviewer Update
30 Jun 2020, 14:46THE CLAIM IS ***; YOUR CLIENT IS MRS FOURIE (WHOSE CAR WAS REPAIRED 2 MONTHS AGO)
THE ISSUES FROM YOUR CLAIMS PEOPLE WERE (1) THAT ELITE AUTOBODY IS NOT AN APPROVED DEALER) - ANSWER UNTRUE - MRS FOURIE REPAIRED HER CAR THERE AND I PROVIDED A LETTER FROM ELITE SAYING THEY REPAIR 100'S OF OUTSURANCE VEHICLES
2ND ISSUE WAS ALLEGED EXTRA DAMAGES THROUGH USING AN UNAPPROVED DEALER - ALSO UNTRUE THE DAMAGE IS CLEARLY SHOWN ON YOUR ASSESSORS PHOTOS WHO OBVIOUSLY DID NOT ALLOW FOR IT.
THE ISSUES FROM YOUR CLAIMS PEOPLE WERE (1) THAT ELITE AUTOBODY IS NOT AN APPROVED DEALER) - ANSWER UNTRUE - MRS FOURIE REPAIRED HER CAR THERE AND I PROVIDED A LETTER FROM ELITE SAYING THEY REPAIR 100'S OF OUTSURANCE VEHICLES
2ND ISSUE WAS ALLEGED EXTRA DAMAGES THROUGH USING AN UNAPPROVED DEALER - ALSO UNTRUE THE DAMAGE IS CLEARLY SHOWN ON YOUR ASSESSORS PHOTOS WHO OBVIOUSLY DID NOT ALLOW FOR IT.
SL
Stephen L's update30 Jun 2020, 14:46
Reviewer Update
THE CLAIM IS ***; YOUR CLIENT IS MRS FOURIE (WHOSE CAR WAS REPAIRED 2 MONTHS AGO)
THE ISSUES FROM YOUR CLAIMS PEOPLE WERE (1) THAT ELITE AUTOBODY IS NOT AN APPROVED DEALER) - ANSWER UNTRUE - MRS FOURIE REPAIRED HER CAR THERE AND I PROVIDED A LETTER FROM ELITE SAYING THEY REPAIR 100'S OF OUTSURANCE VEHICLES
2ND ISSUE WAS ALLEGED EXTRA DAMAGES THROUGH USING AN UNAPPROVED DEALER - ALSO UNTRUE THE DAMAGE IS CLEARLY SHOWN ON YOUR ASSESSORS PHOTOS WHO OBVIOUSLY DID NOT ALLOW FOR IT.
THE ISSUES FROM YOUR CLAIMS PEOPLE WERE (1) THAT ELITE AUTOBODY IS NOT AN APPROVED DEALER) - ANSWER UNTRUE - MRS FOURIE REPAIRED HER CAR THERE AND I PROVIDED A LETTER FROM ELITE SAYING THEY REPAIR 100'S OF OUTSURANCE VEHICLES
2ND ISSUE WAS ALLEGED EXTRA DAMAGES THROUGH USING AN UNAPPROVED DEALER - ALSO UNTRUE THE DAMAGE IS CLEARLY SHOWN ON YOUR ASSESSORS PHOTOS WHO OBVIOUSLY DID NOT ALLOW FOR IT.