Outsurance Policy Canellations

So I cancelled my Outsurance policy in July 2015 as I decided to work through brokers etc. No issues with Outsurance before though.<br> With my first call to the mI was able to cancel the policy no problem.<br> End of August I get debited. So I called them to ask why? No they say a refund will be done immediately.<br> End of September debit order again. Supervisor assures me that on October 2nd, 48 hours later ,I will be refunded and that all has now been sorted out and cancelled.<br> Today I call them to ask about refund. Now the refund has been blocked as they first need bank statements to prove that the payment has been made. They can see on their own system that the funds have been received!!!<br> You guys are really poor and you are holding onto money that is NOT yours!!<br> Nobody is taking ownership of this problem so clearly it is best for me NOT to be insured by them as I am sure this would have been the same scenario if I ever had to claim.<br> Poor work guys, really poor.