1 reviews | Active since Feb 2021
Outsurance Policies Do Not Cover Clients Staying Close to a Beach/Sea
Good day I would like to express my disappointment in a company whom i had put all faith and trust in. As a long standing client who is always harping about the great service at outsurance, today with much disappointment i believe i had been wrong.I am however guilty for providing friends, family and colleagues the great feedback and customer service i receive from outsurance and it would be a daunting task to retract and inform them of my latest experience. I have purchased a two tv's from mustek over a year ago of which one did not come on and the other was damaged, outsurance replaced these devices with two "Brand New Devices" however 4 months later i have the same problem i did with my first device.It did not switch on but the blue LED light is visible. After two weeks since the device has been taken it for multiple assessments i have followed up and to my surprise outsurance will not cover the tv based on the fact that the report showed "corrosion" it beats me as to how a tv can get corroded in 4 months but nevertheless outsurance replaced me with this device of which my previous device which was replaced did the exact same thing?So why is it any different now?If the device is not fit for purpose then i dont see how this is my fault?I am an honest person to tell you that the tv did not come on - should i have deliberately dropped the tv for you to cover me? I dont see how outsurance will benefit me or my contents in my household based on the fact that I live a few odd kilometres from the beach. I was told to keep my tv on 24/7 and never put it off because this is best practice.I am lucky to be employed at one of the largest tech enterprises to know better.Nevertheless my concern if any of my items do have a mechanical breakdown outsurance wont cover it and would blame it on corrosion regardless whether its a brand new unit like my tv or an older standing device/unit. I therefore question that my content insurance is off no use anymore?Neither is my life insurance? perhaps i might be examined for consuming oxygen too close to the beach side?Or any of my other policies. In conclusion i would like to cancel all my outsurance policies as i should have been advised that staying a few odd km from the beachfront is an area you do not service. Thank you Mohamed ***
We know you will appreciate our concern on the feedback you have provided to us.
Following the receipt of your complaint, we escalated the matter to our claims manager Liesl - who has since been in contact with you to provide you with feedback regarding the status of your claim Liesl further advised that she would look into the additional concerns you've raised and would provide you with feedback on Monday. She has unfortunately been unable to reach you - please respond to her emails and she will contact you promptly.
Regards
OUTsurance
We know you will appreciate our concern on the feedback you have provided to us.
Following the receipt of your complaint, we escalated the matter to our claims manager Liesl - who has since been in contact with you to provide you with feedback regarding the status of your claim Liesl further advised that she would look into the additional concerns you've raised and would provide you with feedback on Monday. She has unfortunately been unable to reach you - please respond to her emails and she will contact you promptly.
Regards
OUTsurance
