Outsurance please pay my excess back.

November 2020 I had a claim at Outsurance. I had a problem with my Jacuzzi, it was leaking. None of the service providers could fix the jacuzzi and it had to be replaced. Outsurance sent DMR who is their service provider to assist. I paid the service provider R2 300.00 for excess. After that I had to be the one calling the service provider to come and do the work. They never responded to my calls and emails. I ended up getting someone else to help me with the Jacuzzi. Then I cancelled with this provider that was in February. I informed Outsurance about the whole situation with their service provider. This whole year I have been trying to get my money back from this service provider. I sent emails, I called, they keep promising only when I ask.

The sad part about this whole thing is that Outsurance has never bothered to even lift a finger to help me get my refund from their people. I am truly disappointed with Outsurance. The lady by the name of Jean Marie, I am sure she got paid for this job and closed the claim and moved forward. Here I am still struggling to get my money from the service provider that she referred me to. This money should me accumulating interest for me in my account. Not the service provider that I don't even know.