OUTsurance please help my Aunt
I am really disappointed with OUTsurance, my Aunt submitted a claim in September for her car, and till today her car is not fixed, she was told that she must take it to a panel beater that was chosen for her on the 26th October when she went there, the panel beaters told her they will call her as to when she can bring the car till to date the car is not fixed whenever she calls outsurance she's been taken from pillar to post, she's is in no state to be using a public transport, all I'm asking is for OUTsurance to assist my Aunt
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Replies (4)0
Replies (4)'s updateReviewer Update
26 Nov 2020, 07:41Thank you so much, please contact my Aunt on the following number *** and thank you once again she will be expecting your call
's update26 Nov 2020, 07:41
Reviewer Update
Thank you so much, please contact my Aunt on the following number *** and thank you once again she will be expecting your call
's updateReviewer Update
26 Nov 2020, 08:56Her new number is ***, you can get hold of her on that number
's update26 Nov 2020, 08:56
Reviewer Update
Her new number is ***, you can get hold of her on that number
's updateReviewer Update
26 Nov 2020, 13:31She still hasn't received a call
's update26 Nov 2020, 13:31
Reviewer Update
She still hasn't received a call
OUTsurance's replyOfficial
30 Nov 2020, 06:51Hello Mapaseka
Following our private replies to you after having received your complaint, we again wish to apologise for the delay in ensuring the repairs are completed.
Several discussions between your aunt and uncle followed and feedback about the delay was provided.
The vehicle is going in for repair today and we will ensure our client is kept updated.
Regards
OUTsurance
Following our private replies to you after having received your complaint, we again wish to apologise for the delay in ensuring the repairs are completed.
Several discussions between your aunt and uncle followed and feedback about the delay was provided.
The vehicle is going in for repair today and we will ensure our client is kept updated.
Regards
OUTsurance
OUTsurance's reply30 Nov 2020, 06:51
Official
Hello Mapaseka
Following our private replies to you after having received your complaint, we again wish to apologise for the delay in ensuring the repairs are completed.
Several discussions between your aunt and uncle followed and feedback about the delay was provided.
The vehicle is going in for repair today and we will ensure our client is kept updated.
Regards
OUTsurance
Following our private replies to you after having received your complaint, we again wish to apologise for the delay in ensuring the repairs are completed.
Several discussions between your aunt and uncle followed and feedback about the delay was provided.
The vehicle is going in for repair today and we will ensure our client is kept updated.
Regards
OUTsurance