Outsurance please do better!!! We need our damage repaired.

I need to make it clear that the 1 star refers to the work down on our property not necessarily the service we received over the phone. After my last review I was contacted and the excess was wavered and all was good. Sadly when the plumbers made contact they kept rescheduling or not pitching up which resulted in the steam of the faulty geyser to literally fill up the entire flat. Water dripping from their TV... Groceries and of course cupboards. It took three weeks to come and relocate and replace the geyser and we could not fault the actual work. But here is where it gets tricky. Water Damge was done to the kitchen cupboards... And although now mostly dry the chipboard in areas are weak and swollen. The steam and water which came out of the faulty geyser everyday...... went everywhere for three weeks... So for a Carpenter to be sent by the plumber to give a 5 minute assessment or ask me for pictures is a little concerning especially when I showed him the damage. I also asked him to change the kicker board to Grey as the kitchen would look a bit mismatched if the cherry was not matched correctly which he flat out refused? Why? This request would make it easier for him as he would now not need to look for the exact cherry color. He was arrogant and irritated... And really did not represent your company well and I would not like him to return. He even questioned the workmanship of his own colleagues re plumbing?? Not a great, team if you ask me. In additional to this, we still have a hole in our ceiling?? Another shocker was the plumbers expecting us to cough up R800 on the spot to ensure the Geyser was installed outside as to spec... Or we would not be able to make future claims on this geyser they just installed... SOMEONE please help me understand how we had to fork out another R800 for it to be done according to spec or we are not covered by the very people doing the installation. This cannot be right?? We would like our money refunded please. A new installation should be done according to spec without us having to fork out money? Also the guys you send to our homes need to be properly vetted.... They want to job so badly that they wrap the carpenter... Tiler... And plumber all under one umbrella?? Who suffers? Your clients... That's who....we want professional carpenters sent out so make a professional assessment... I don't want to sit with wonky cupboards later on. We have been with you for years and years... Threaten to leave but stay... Maybe it time.. I don't know. But maybe.... Just maybe... If you listened to your clients you would see that the problem often lays with your service providers... Cutting corners to increase their profits. PLEASE Help this needs to change.