Outsurance pets

Ongoing, unpleasant and frustrating experiences with the outsurance pets department. I had submitted a claim two days ago and till now and i have had no feedback from any agent concerning this claim. I called this morning and spoke to a lady named Sue who promised that they will contact me today and till now, nothing. The agent handling my claim named esethu had no decency to at least give me an update hence me telling all agents that i will not be available after a certain time. Besides all this and awaiting feedback, i recieved emails which was supposed to be sent to anothe client. In this email they refer to another pet and about details not concerning me. Before this i recieved emails and text messages about payments due to outsurance which were incorrect. Clearly there are *********** people filling in these positions. As a customer they do not make me feel happy and at ease with any claim i process as i am always the one having to run aftee them for feedback. Really upsetting! This is not the first review I've put forward on hello Peter. I would've thought by now services would be a more pleasant experience.