CK
CIndy K
1 reviews | Active since May 2010
30 Jul 2025, 09:14
OUTsurance pet/ read terms and conditions
Received a qoute for pet Insurance which was amazing, however they forgot to mention the below clause which is unceptable, trying to cancel the policy which I got on Saturday nearly impossible as they just ignore you.
If the cost of treatment or veterinary fees being charged are higher than the fees usually being charged by a Vet in a similar area, we reserve the right to request a second opinion from a Vet of our choice. Based on the veterinary fees or cost of treatment charged by the Vet from whom we requested the second opinion, we can limit payment of benefits to the Reasonable Cost of Treatment and Vet Fees.
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Replies (3)CK
CIndy K's updateReviewer Update
30 Jul 2025, 09:39Amazing how quickly you respond here however I have trying since Monday?
CK
CIndy K's update30 Jul 2025, 09:39
Reviewer Update
Amazing how quickly you respond here however I have trying since Monday?
CK
CIndy K's updateReviewer Update
30 Jul 2025, 12:17No one called sofar
CK
CIndy K's update30 Jul 2025, 12:17
Reviewer Update
No one called sofar
OUTsurance's replyOfficial
31 Jul 2025, 14:33Hello Cindy
Following our initial response to your review, we received feedback from our sales manager, confirming she contacted you.
The clause cannot be removed, but did explain the reason for the clause and also provided you with her contact details, should you require assistance going forward.
Thank you for your understanding and continued support.
We again wish to apologise for the long time you had to wait for assistance with your query.
Regards
The OUTsurance Team
Following our initial response to your review, we received feedback from our sales manager, confirming she contacted you.
The clause cannot be removed, but did explain the reason for the clause and also provided you with her contact details, should you require assistance going forward.
Thank you for your understanding and continued support.
We again wish to apologise for the long time you had to wait for assistance with your query.
Regards
The OUTsurance Team
OUTsurance's reply31 Jul 2025, 14:33
Official
Hello Cindy
Following our initial response to your review, we received feedback from our sales manager, confirming she contacted you.
The clause cannot be removed, but did explain the reason for the clause and also provided you with her contact details, should you require assistance going forward.
Thank you for your understanding and continued support.
We again wish to apologise for the long time you had to wait for assistance with your query.
Regards
The OUTsurance Team
Following our initial response to your review, we received feedback from our sales manager, confirming she contacted you.
The clause cannot be removed, but did explain the reason for the clause and also provided you with her contact details, should you require assistance going forward.
Thank you for your understanding and continued support.
We again wish to apologise for the long time you had to wait for assistance with your query.
Regards
The OUTsurance Team