Outsurance Pet Insurance - the worst of its kind when it comes to a simple claim - Policy number- OTP***2

Policy number- OTP***2

I would like to complain regarding the poor service and management on my claim. I took my 10 month old Toypom for a routine check up at Family vet on the 21st August 2021.

The main reason why we took my puppy to find out regarding his sterilization process and if it will affect the puppy personality and veterinarian advise we must do the sterilization as my puppy needs to do it before he turns one in November.

In there routine check up, they check my pet and advise, a few things that needed to be address, name my puppy stomach, his eyes. They pick up his eyes as a glare in it and we need to put eye drops in his eyes and probiotic once a day in his food.

Since the claim was sent, no proper feedback, I had to phone and hear an excuses as they waiting to hear for feedback on the history from the Vet. This was my puppy first visit to the vet and not previous history, so what are they waiting for. I provided the invoice regarding the consultation and medication that needed to bought, which I paid for.

Now when it comes to claiming it, Outsurance is finding any excuses not to pay my claim. So if anything happens next to my puppy, I will be left in the dark and bills to pay. Outsurance is quick to sell you a product - that really does noting.

Honestly, I don't have time for this, can you please refund my premium or I will lodge it with the ombudsman regarding this.

Rather then fighting back and fought with outsurance, can I rather have all my premium back from April 2021 till August 2021.

Kind regards

Reuben ***