OUTSURANCE PET INSURANCE MISLEADING

As a Spanial ***** who rescued 3 fury pets over the last few years, I finally decided to take out a pet insurance with Outsurance during May, and paid about R1 100 per month since June, and the 3 month waiting period had expired. The old Spanial who is 10 years old were not well, so we immediately took him to the vet, who had to do some blood test and provide him with medicine. I submitted the claim to the email address provided on the claims forms provided by Outsurance and received a reference number immediately. After not hearing anything for more than a week, I decided to phone Outsurance and provided the reference number I received. The consultant said there are no records of the claim submitted. SonInhad to I email her the detail again. Today I received a repudiation letter, claiming ‘material misrepresentation’ regarding my pets age, which is very concerning, as it actually reflects poorly on one’s conduct. I was also taken a back, as I will obviously never do that, and had to really had to stretch my memory to the conversation, as I have a good idea of each pet’s age, but most certainly not an exact age, as my pet in question is not one of the 3 rescued ones, so I have relative accurate information on his age, and also provided the Vet Card when requested, at claim stage. I am now waiting for the recording of the call so that I can verify the detail, I order to take the matter further. I am so disappointed and lost TOTAL trust in Outsurance, and decided to phone Dotsure today, and immediately switch the pet insurance from Outsurance to Dotsure. What a pleasant experience I had with D’Angelo White from Dotsure. Never again will I EVER insure anything with a Outsurance…they are heartless and how they market and sell is misleading…which you only found out when you claim. The recording will tell the truth….I’m waiting.. DISAPPOINTED ☹️☹️☹️☹️