Outsurance Pet insurance is no better than the rest. Stick to whatever you have or just save up for illnesses and only get cover for accidents. DONT GET THIS IF YOU HAVE A PUPPY

Outsurance Pet insurance issues. Outsurance promises faster better claims through their online portal, which once registered on you fill out everything about the claim and submit. upon submission there is a link with advisor email, which when clicked on you directly link to your email new email window with a subject line already there, this you use to attach the documents of support for the claim. However i did all of this on the 14th June 2021, this was followed by 5 agents calling about the same claim and asking for me to send support documents which i kept doing. The last advisor would not listen to what i have done numerous times but would rather tell me what to do, understand but when do i get to correct them if their system is not fully functional? P.s. hope they realize that when a pet is sick its the same as having a baby sick, you worried, you stressed and anxiety has you as well. What you need is easy flow systems, quick systems that don't require you to jump hoops, also maybe their portal should allow for attachment of documents right when you doing the claim online, so that you don't also have condescending and patronizing Koketso Boya, telling you how to write an email as if you a dom kop. Also maybe we need medical aid rather than insurance in South Africa. ALL THIS AFTER MAKING ME BELIEVE THAT THEY BETTER THAT DOTSURE?????? I know DICOVERY WILL COME OUT WITH MEDICAL AID TAHT WILL BEAT ALL THESE COMPANIUES AS THEY AWALYS DO.