HC
Hendrik C
1 reviews | Active since Nov 2017
24 May 2025, 07:43
OUTsurance pet insurance increase
I have been a loyal client of OUTsurance Pet Insurance for many years. However, today I received my annual increase letter, and my premium has gone up from R598 per month to R903 per month.
I would understand such an increase if we had a bad claims history, but we have probably only claimed for two vet visits and medication in the last two years. Besides that, every time you claim, the no-claim bonus gets affected.
With this increase, it’s clear OUTsurance no longer wants me as a client, as a 40%+ increase sends a very clear message. On top of that, I referred two friends last month—I will now also notify them not to proceed, as this is clearly no longer the best option.
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Replies (2)HC
Hendrik C's updateReviewer Update
28 May 2025, 11:03I'm still waiting from feedback even after I call your call center
HC
Hendrik C's update28 May 2025, 11:03
Reviewer Update
I'm still waiting from feedback even after I call your call center
OUTsurance's replyOfficial
30 May 2025, 08:35Good day Henneri,
We understand that receiving an annual increase comes as a disappointment. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc.
Our client services manager, Gav, has been unsuccessful in his attempts to reach you and he has also sent you an email. Please respond to his email with a date and time. Gav will in turn call you to address your concerns.
Regards,
The OUTsurance Team
We understand that receiving an annual increase comes as a disappointment. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc.
Our client services manager, Gav, has been unsuccessful in his attempts to reach you and he has also sent you an email. Please respond to his email with a date and time. Gav will in turn call you to address your concerns.
Regards,
The OUTsurance Team
OUTsurance's reply30 May 2025, 08:35
Official
Good day Henneri,
We understand that receiving an annual increase comes as a disappointment. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc.
Our client services manager, Gav, has been unsuccessful in his attempts to reach you and he has also sent you an email. Please respond to his email with a date and time. Gav will in turn call you to address your concerns.
Regards,
The OUTsurance Team
We understand that receiving an annual increase comes as a disappointment. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc.
Our client services manager, Gav, has been unsuccessful in his attempts to reach you and he has also sent you an email. Please respond to his email with a date and time. Gav will in turn call you to address your concerns.
Regards,
The OUTsurance Team