Outsurance Pet Insurance (Disgusting Service)

Very disappointed in Outsurance Pet Insurance, they called me the other day to tell me that they are discontinuing the Routine Care and Chronic Care on all plans. No valid reason. Just that it will be removed from my plan the next month. One of the reasons I signed up with Outsurance was because of routine care. When my dog was diagnosed with Arthritis in November 2022. Outsurance then offered me the Chronic Care add on which I have been paying every month since then. My next claim was in October 2025 for Chronic Care (3 Years later). Only now to be told ooops sorry the Routine care and Chronic care has now fallen away (according to consultant due to a Managerial decision). So seeing that I've paid for an add on that I only benefited from once in 2022, I would think Outsurance should reimburse me my premiums as my claim for my pets arthritis injection was declined due to the add on been revoked.

The excess on claims is EXCESSIVE!! R300 for a vet visit/illness claim. My total claim of R700 for an injection for my pets arthritis and deworming was denied due to Outsurance cancelling Chronic care and Routine care benefits. I enquired about being a pensioner and perhaps the steep excess of R300 been waived but got a call today saying that due to me not having car or house insurance with them and my numerous claims, my request was denied. I have claimed 5 times since April 2021 3 of which were routine care (innoculations) and 2 for Arthritis, the 2nd arthritis claim was the declined claim last week. (Go back and listen to your voice recordings where your consultant says I don't have other insurance with you and my NUMEROUS claims which is ehy you won't eaiver a pensiones excess). So as my dog now has a pre-existing condition I am not able to change to another company. SHAME ON YOU OUTSURANCE.