Outsurance Pet Insurance

I am extremely disappointed and concerned about the handling of my pet insurance policy for my dog, Diesel, with OUTsurance.

Earlier this year, my policy was already adjusted, resulting in increased premiums as well as changes to Diesel’s benefit allocations. While I appreciate that my recent claim was approved — and I am thankful for the assistance I received during that process — I am now deeply unsettled following a recent interaction with one of your agents, Jasmine.

During our discussion, I was informed that if I submit another claim, my policy may once again be altered and additional benefits could potentially be removed. This was extremely stressful to hear, especially considering that these policy adjustments were only made less than three months ago.

What makes this even more frustrating is that Diesel hardly visits the vet. To date, we have only had three vet visits this year, yet I am being made to feel as though submitting legitimate claims for necessary healthcare could place my cover at risk again.

In addition, during the breakdown of my claim, I had to remind Jasmine to explain the excess deductions properly, as this information was initially overlooked. As a paying policyholder, I expect all claim deductions and excesses to be communicated clearly and transparently to avoid unnecessary confusion and frustration.

As a loyal client paying increased premiums, I find it unreasonable and concerning that using the cover I pay for could potentially result in further reductions to my benefits. This creates uncer*****y about the reliability and purpose of the insurance cover itself.

I would appreciate clear clarification from OUTsurance regarding whether future legitimate claims will negatively impact Diesel’s policy benefits again, despite the recent policy adjustments already implemented.

I hope this matter can be addressed fairly and transparently.