GVdM
Gisela Van der Merwe
1 reviews | Active since Nov 2022
24 Nov 2022, 12:19
Outsurance Pet Insurance
We have Pet insurance with outsurance for the past 4 months. I have submitted 3 pet claims and everytime it is being rejected for some kind of "waiting period" after being fed up and wanting to cancel with the last rejected claim they cannot put me through to cancellation because of high volume calls. Tired of this, utterly poor service and a lot of T's&C's
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
24 Nov 2022, 14:49Good afternoon Gisela,
Thank you for your feedback.
We are sorry to hear about the disappointing outcome of your claims.
Our claims team have explained the waiting periods applicable in detail. These waiting periods are explained in detail in your policy schedule.
It is disappointing that the claim outcomes have led to you wanting to cancel.
We can confirm that your policy is cancelled and hope that we can regain your trust in us in the near future.
Regards,
OUTsurance
Thank you for your feedback.
We are sorry to hear about the disappointing outcome of your claims.
Our claims team have explained the waiting periods applicable in detail. These waiting periods are explained in detail in your policy schedule.
It is disappointing that the claim outcomes have led to you wanting to cancel.
We can confirm that your policy is cancelled and hope that we can regain your trust in us in the near future.
Regards,
OUTsurance
OUTsurance's reply24 Nov 2022, 14:49
Official
Good afternoon Gisela,
Thank you for your feedback.
We are sorry to hear about the disappointing outcome of your claims.
Our claims team have explained the waiting periods applicable in detail. These waiting periods are explained in detail in your policy schedule.
It is disappointing that the claim outcomes have led to you wanting to cancel.
We can confirm that your policy is cancelled and hope that we can regain your trust in us in the near future.
Regards,
OUTsurance
Thank you for your feedback.
We are sorry to hear about the disappointing outcome of your claims.
Our claims team have explained the waiting periods applicable in detail. These waiting periods are explained in detail in your policy schedule.
It is disappointing that the claim outcomes have led to you wanting to cancel.
We can confirm that your policy is cancelled and hope that we can regain your trust in us in the near future.
Regards,
OUTsurance