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Debbie debbie.vlok

1 reviews | Active since Aug 2025

13 Sept 2025, 14:35

Outsurance pet insurance

I took out pet insurance with Outsurance and within 1 month, my dog suffered a ruptured cruciate ligament which required major surgery. Having never dealt with a claim before, I had many questions and queries. Every single person that I dealt with, from signing with the company to the payout of the claim was professional, friendly and went the extra mile. From filing the claim to payout was 18 hours ... superb service!

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Replies (2)
OUTsurance
OUTsurance's reply13 Sept 2025, 14:42
Official
Hello Debbie
Thank you for the positive, comprehensive feedback!We are thrilled to hear that your claims process was handled so efficiently.
The team will be over the moon when we share this with them.
Regards
The OUTsurance Team

OUTsurance
OUTsurance's reply13 Sept 2025, 14:42
Official
Good day Debbie

Thank you for the positive, comprehensive feedback! We truly value your loyal support! Your kind words of praise are encouraging and will mean the world to the team!

Regards,

The OUTsurance Team