Outsurance Pet insurance

Worst pet insurance ever. Claims take weeks to be resolved. Even though the claim form says you only need to provide medical history for the first claim, I have had to provide it for almost every claim, and it's not easy to get hold of from the vets, which just delays the process. Major exclusions that you only see in the fine print after you claim. Wellness benefit is useless, as you can only put in 1 claim per year. Almost all my claims resulted in a fight with Outsurance, in some cases having to get the vet even to explain to the claim advisor why specific items were required (which they were). Latest claim is a fight again as they are trying to reject the claim due to bogus reasons, which I have sent them documentation on to show their assessment is wrong, no response yet. And don't even try having waiting periods waived, even though they say it can be done if your pets were insured for 12 months directly prior going to Outsurance, been busy with that for more than a month and every time they have some new thing they want.