Outsurance Pet Division - Pity Division

Being first time pet owners. We really wanted to make sure that our pet has the best a pet can have but that is also affordable to us. We've decided that pet insurance was an absolute must. Since we have all our cover with Outsurance and we've never had any issues with them previously we decided it best to go with them for Pet Insurance and keep everything under one umbrella. Besides the Outsurance Pet Sales Consultant really sold us what we needed. Or so we thought! Needless to say when she went for her first vaccination that's when all the cracks started to reveal. Apart from the misleading information we were given when we signed up for Pet cover. We also had to deal with one of their most uncooperative, rude customer service consultant. We were absolutely astonished as for the many years we've been with Outsurance we've never received such appalling service. It would be in your best interest to weigh up your options before choosing Outsurance Pet.