1 reviews | Active since Feb 2024
OUTsurance Pet Cover - Complete ****
I recently moved my pet insurance from Dot sure to OUTsurance thinking that this would be better cover for my pets and an insurance agency that i could trust. I put in a claim (Claim number: ***) around the beginning of the month for my dog who was seen by a vet due to issues with his tummy. The claim was rejected, stating that i needed to have the policy for 60days before i could claim. This was not advised by the person that i took the policy with. I then put in a claim yesterday ( claim number ***) for my other dog due to tummy issues as well. I was told that the claim has been rejected as my dog did not stay over at the vet. These restrictions are not spoken off when the insurance agent chats to you and encourages you to take the policy saying that they are the best and they will not give me the experience i had with my previous pet insurer. I am completely disgruntled and feel extremely blind sided by Outsurance. Please consider the pet cover that you take going forward. If my claims are still rejected, i will be cancelling this policy and would rather save my premiums monthly which would equate to more than the current yearly cover premium.
Thank you for your reply. Should my claims not be paid out due to fine prints like "60 days before claim is paid out" AND "pet needs to stay over else claim will not be paid out" , please cancel this policy with immediate effect.
I did not think that OUTsurance was such an ********* company to deal with.
Thank you for your reply. Should my claims not be paid out due to fine prints like "60 days before claim is paid out" AND "pet needs to stay over else claim will not be paid out" , please cancel this policy with immediate effect.
I did not think that OUTsurance was such an ********* company to deal with.
Thank you for giving us the opportunity to look into the concerns you raised and provide you with feedback.
Our claims manager, Bonne, contacted you to discuss both claims in detail. We listened to the call recordings and we did provide you with correct advice. Bonne advised you that we will make the call recordings available to you. The policy wording together with the policy schedule, any written correspondence and verbal agreements form the basis of the contract between the policy holder and us. The onus rests on the policy holder to acquaint themselves with the Ts and Cs of the contract.
Your policy has been cancelled as per your request.
We do apologise for the disappointing experience.
Regards,
The OUTsurance Team
Thank you for giving us the opportunity to look into the concerns you raised and provide you with feedback.
Our claims manager, Bonne, contacted you to discuss both claims in detail. We listened to the call recordings and we did provide you with correct advice. Bonne advised you that we will make the call recordings available to you. The policy wording together with the policy schedule, any written correspondence and verbal agreements form the basis of the contract between the policy holder and us. The onus rests on the policy holder to acquaint themselves with the Ts and Cs of the contract.
Your policy has been cancelled as per your request.
We do apologise for the disappointing experience.
Regards,
The OUTsurance Team