Outsurance pet claim excellence

The family dog went lame while out on one of our daily walks and after taking her to the vet, she was diagnosed with arthritis. The online claims process for the vet visit and x-rays was straightforward and immediately followed up by a call from Ovayo Mayiya, who was very understanding yet professional and the next day she phoned to confirm the claim had been approved and the money paid into my bank account. Without being pushy, but rather genuinely wanting to help, Ovayo also gave me advise on Outsurance extensions to deal with possible recurring claims. It is so refreshing to deal with Outsurance because you don't get the feeling they are out to nail you as the customer, rather their agents are empathetic and looking for ways to make a positive difference. thank you Ovayo Mayiya for great service.