Outsurance penalize clients for their mistake

I am currently with outsurance for my car insurance. When I joined them for my car policy, the operator took down incorrect information and did not listen to me, particularly where my car is parked at night.

I have repeatedly asked them to update this, and not penalize me for their mistake, as it will increase my monthly premium. They have ignored me for months, and when I called to check up on this, and yet again repeating myself about the same issue, they just simply increased my premium without my consent. How is this even legal? Their service is terrible, they use the incorrect information and they dont take any responsibility for this. They told me that they will listen to the call conversation about this issue, but they have simply not done anything about it. They just add false information and penalize their customers for their mistake. Horrible horrible service!!!!!