MM
Millicent M

1 reviews | Active since Feb 2024

29 Feb 2024, 14:22

Outsurance Pay for my Car -Outsurance will do everything not to pay

On 27 Jan 2024 while stopping at a Red Robot, a bakkie came from behind rushing bumped my stationary vehicle and another driver whose story is also loaded here vehicle. the normal procedure was. followed. The guy bumped me on the back where my kids were sitting, lucking no one got hurt. The driver of the bakkie accepted that he was wrong, he gave me his OUTsurance policy number, all the necessary details apologised and also indicate that I should not worry, that my car would get fixed. A 3rd party Claim was logged, I was assigned someone.I went to Sanrose Motors in Midrand for a quote, they Quoted me R206000, which i shared with OUTsurance l . they came with a Settlement offer of R50300, i indicated to their agent that my suspension was damaged and for them please send an assessor to come see the damages OUTsurance referred me to ABS in Midrand for repairs and the agent indicated that any arising extra damages will be paid for by OUTsurance as this is a 100% claim cover. ABS refused to repair my car and requested for written consent from OUTsurance as their assessment for repairs is R233000.and they needed assurance that the deference between 50300and 233000 will e paid for by OUTsurance. I shared the Communication with OUTsurance from, on 27 Feb (30 plus days Later) they sent an assessor. Following the assessment, OUTsurance came with a Settlement offer of R79000 and Rereferred me to All Star who is not Audi approved. i indicated to OUTsurance that my car is under warranty and will therefore have to be repaired at an Audi Approved Panel beater . I requested for OUTsurance to Give ABS a go ahead to fix my car back to the state it was before the accident, still nothing, by the way the claim was supposed to be settled within 30 days. my car has been parked since the 27 Jan as its not in a driveable condition. OUTsurance, Give ABS authorisation to fix my car back to the state it was before the accident .

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Replies (4)
MM
Millicent M's update29 Feb 2024, 15:58
Reviewer Update
Good day

Please note that I have been waiting for a call from the Legal Manager, Still nothing
MM
Millicent M's update01 Mar 2024, 10:11
Reviewer Update
Your Legal Manager never called, Your people are refusing to pay for my claim.

I am going to tell the whole world to stay away from Outsurance, I am taking this to Tijtok, Instagram, Facebook, Every platform you can think of. Outsurance is a ****
MM
Millicent M's update04 Mar 2024, 11:55
Reviewer Update
Good day

Still no progress.

The Query is still not resolved. My car is still not fixed and ABS has still not recieved authorization to repair my car.
OUTsurance
OUTsurance's reply07 Mar 2024, 16:51
Official
Good day Millicent,

Thank you for bringing your concerns to our attention. Your overall service experience is concerning.

Further to our private response, we can confirm that our legal team have been in contact with you to address all concerns you raised. Our legal team have sent you the updated settlement offer. We will address the lapse in service accordingly. 

We do apologise for the delay and the inconvenience caused as a result.

Regards,
The OUTsurance Team