1 reviews | Active since Aug 2017

02 Aug 2017, 09:05

Outsurance pay back my money!

<p>Dear Outsurance, <br />Please may someone respond to me regarding car policy refund, for the past 4 months I have been chasing after your team to give me my refund on premiums on vehicles I never had!! Quinten Keys then Mandi Hodi was the manager who was supposed to handle my query, I have been promised over 6 times by telephone and email that my funds will be returned back to me within 3 days. I am very disappointed in the service that you offer, and I will be moving my life policies to other providers as I am not sure in the event of my death if my beneficiaries will be paid as I will not be able to fight you from the grave.<br />Sandra </p>

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Replies (1)
OUTsurance
OUTsurance's reply02 Aug 2017, 12:54
Official

Hello sendrah-cindy-ndlovu

It was most concerning to see how you battled to receive assistance! Please accept our sincere apology for the lapse in our service to you.

Our client care manager, Pontsho contacted you and confirmed the refund has been done and should reflect in your account within the next 48 hours.

Regards

Dinky