RW
Rhona W
1 reviews | Active since Nov 2023
08 Nov 2023, 11:12
OUTSURANCE PATHETIC SERVICE
All Outsurance is interested in is to get new customers. They are not interested in existing customers and there is ZERO assistance when a claim is lodged. If the customer does not follow up, NOTHING happens. They commit to phoning back, yet they DON’t. OUTSURANCE leaves their customer and outsourced third party to negotiate and interact, totally abdicating their responsibility and NOT interested nor involved in resolving a claim. Agents are rude and even after escalation to a supervisor after 5 attempts to resolve, OUTSURANCE does not care
Helpful (0)
Replies (2)0
Replies (2)RW
Rhona W's updateReviewer Update
10 Nov 2023, 15:39OUTSURANCE’s incomptence is unbelievable The claim was logged with PG Glass on 4 Nov i have been following up the entire week with numerous calls, even asking to speak to a supervisor, lodging a formal complaint. I received an sms yesterday confirming windscreen was ordered. When Memello phoned me I said that is all i received i need confirmation of installation date. ONLY to receive a call from PG GLASS now 10 Nov after 15h00, they have NOT ordered the windscreen they do not have the correct VIN nr. OUTSURANCE IS NOWHERE IN THE PROCESS. Fully abdicating your responsibility to service your Outsurance clients, it is clearly of no interest to you to resolve a claim, YOU ARE INDEED CONDONING THIS TERRIBLE SERVICE
RW
Rhona W's update10 Nov 2023, 15:39
Reviewer Update
OUTSURANCE’s incomptence is unbelievable The claim was logged with PG Glass on 4 Nov i have been following up the entire week with numerous calls, even asking to speak to a supervisor, lodging a formal complaint. I received an sms yesterday confirming windscreen was ordered. When Memello phoned me I said that is all i received i need confirmation of installation date. ONLY to receive a call from PG GLASS now 10 Nov after 15h00, they have NOT ordered the windscreen they do not have the correct VIN nr. OUTSURANCE IS NOWHERE IN THE PROCESS. Fully abdicating your responsibility to service your Outsurance clients, it is clearly of no interest to you to resolve a claim, YOU ARE INDEED CONDONING THIS TERRIBLE SERVICE
OUTsurance's replyOfficial
13 Nov 2023, 11:21Hello Rhona
We responded to your valid concerns raised when we received your complaint with an apology for your poor service experience.
Our claims manager was also since in contact with you and the delay was discussed with you.
As per your request, an originally manufactured glass has now been ordered and estimated time of arrival was provided. We will keep you updated.
Regards
The OUTsurance Team
We responded to your valid concerns raised when we received your complaint with an apology for your poor service experience.
Our claims manager was also since in contact with you and the delay was discussed with you.
As per your request, an originally manufactured glass has now been ordered and estimated time of arrival was provided. We will keep you updated.
Regards
The OUTsurance Team
OUTsurance's reply13 Nov 2023, 11:21
Official
Hello Rhona
We responded to your valid concerns raised when we received your complaint with an apology for your poor service experience.
Our claims manager was also since in contact with you and the delay was discussed with you.
As per your request, an originally manufactured glass has now been ordered and estimated time of arrival was provided. We will keep you updated.
Regards
The OUTsurance Team
We responded to your valid concerns raised when we received your complaint with an apology for your poor service experience.
Our claims manager was also since in contact with you and the delay was discussed with you.
As per your request, an originally manufactured glass has now been ordered and estimated time of arrival was provided. We will keep you updated.
Regards
The OUTsurance Team