OUTSURANCE PATHETIC SERVICE

I recently contacted Outsurance in order to send through a claim for Pet insurance and was informed by the consultant (Aynsley Metcalf) that she would send me an email and that i reply to her mail with a copy of the invoice from my vet. I did NOT receive any email from her and so I contacted Outsurance again today, Tuesday 12th January 2021 and was told Aynsley was not available and that either call back or hold for someone else. I was extremely angry and requested that i speak to anyone in order to send through my claim. I was put on hold again and then transferred to the Claims department, was asked what the claim was for and then put on hold yet again. By now I am furious! All i want to do is put through my claim from the vet!!!! DOES NOBODY KNOW WHAT THEY DOING AT OUTSURANCE AND FIND THE SERVICE PATHETIC AND UNHELPFULL!!