JM
Jacques M
1 reviews | Active since May 2015
03 Apr 2026, 09:25
OUTsurance pathetic service
Worst servic received. OUTsurance cancelled my policy. They processed a refund but after 4 days I am still waiting. Worst company and service
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Replies (2)JM
Jacques M's updateReviewer Update
04 Apr 2026, 08:59Another 24 hours later and still no refund in my account although the matter was escalated to a manager. I will now be posting this on all social media platforms.
JM
Jacques M's update04 Apr 2026, 08:59
Reviewer Update
Another 24 hours later and still no refund in my account although the matter was escalated to a manager. I will now be posting this on all social media platforms.
OUTsurance's replyOfficial
08 Apr 2026, 09:01Hello Jacques
Following our initial response to you, we did receive feedback from our client care manager, confirming you were contacted and assisted.
The reason for the delay was discussed and we thank you for accepting our apologies for the unfortunate error.
Regards
The OUTsurance Team
Following our initial response to you, we did receive feedback from our client care manager, confirming you were contacted and assisted.
The reason for the delay was discussed and we thank you for accepting our apologies for the unfortunate error.
Regards
The OUTsurance Team
OUTsurance's reply08 Apr 2026, 09:01
Official
Hello Jacques
Following our initial response to you, we did receive feedback from our client care manager, confirming you were contacted and assisted.
The reason for the delay was discussed and we thank you for accepting our apologies for the unfortunate error.
Regards
The OUTsurance Team
Following our initial response to you, we did receive feedback from our client care manager, confirming you were contacted and assisted.
The reason for the delay was discussed and we thank you for accepting our apologies for the unfortunate error.
Regards
The OUTsurance Team