OUTSURANCE PATHETIC SERVICE AND ROBBING CLIENTS WHEN IT IS TIME TO CLAIM

I am extremely frustrated and dissapointed with Outsurance and the service I have received thus far .

Firstly, My vehicle was ****** on the 06th of August

I have been patient and very understanding to the waiting period of 29 days to receive my vehicle back , during this time I have had to call the dealer who is fixing my car and outsurance numerous times to find out the status of the vehicle .

Finally , I received the car back on the 4th of September , where I was told that outsurance has rejected to pay for numerous scratches on my car which were originally sent through for authorisation and were not there before the car was ****** .

Why am I expected to incur costs for this as I pay a premium every month and have paid an excess ?

I did not ask for my vehicle to be ****** , In fact had it not been for me tracking my iphone , the car might never have been recovered by the police .

They are refusing to pay for the Damages to my car due to ******* and are trying to make it seem as if the scratches and dent to my light are old .