Outsurance pathetic service

Outsurance do not have the service they promise, vehicle stands at their accesor yard for 12 days then they only get n guote from one panelbeater,that does not know their job quote does not match prices of spares to cheap and when you phone outsurance to try resolve the problem they say but youre vechile is out of warranty,so i would like to know where is outsurances service,i would not recomend outsurance to any one an they only use one panelbeater, PATHETIC SERVICE.rating for outsurance if it was possible minus 10.