1 reviews | Active since Jul 2011
OUTSURANCE Pathetic Service
I have been a long standing client of Outsurance, recently my gate motor gave problems resulting in me calling them for assistance. Instead I was met with insolent strangers that came to my premises to speak lies about my motor controller being broken, gearbox cracked, dos sensor damaged. They all left without proper diagnosis or a way froward. We have been manually opening and closing the gate currently. I eventually got the Motor working, by doing a reset and reprogram as per manual. THE BIGGRST LOAD OF HORSE**** FROM OUTSURANCE AND THEIR ******* SERVICES PROVIDERS. I am still awaiting a report from their specialised gate motor person and am now told it will take 48 hours. Nobody wants to comment further or come take a video of the gate working, before they deny that fact outright. Be warned ..... OUTSURANCE is not what they make themselves out to be.
I asked her what was going to be done about the lies spoken to me because if that was the case the motor would not be working after I reset and reprogrammed. I was told she doesn't know as this lies with claims. The lies is one thing but the fact that they are now pleading ignorance to the ********** behaviour should be a RED FLAG to anyone considering insurance.
I asked her what was going to be done about the lies spoken to me because if that was the case the motor would not be working after I reset and reprogrammed. I was told she doesn't know as this lies with claims. The lies is one thing but the fact that they are now pleading ignorance to the ********** behaviour should be a RED FLAG to anyone considering insurance.
You have our apologies for a very frustrating claims experience!
Mphumu was in contact with you and provided you with feedback. We also re instated the Help@OUT call out and Michael from our claims department just confirmed the report was sent to you.
Thank you for bringing the matter to our attention,
Regards
The OUTsurance Team
You have our apologies for a very frustrating claims experience!
Mphumu was in contact with you and provided you with feedback. We also re instated the Help@OUT call out and Michael from our claims department just confirmed the report was sent to you.
Thank you for bringing the matter to our attention,
Regards
The OUTsurance Team