Outsurance pathetic service

Outsurance, you have really disappointed me. I have been a customer for many years. My home is insured with you guys. I recently did a claim as we had lightning recently. My 3 appliances that is fixed to an extension was struck by lightning. You'll sent an assessor (Panaservice) to access the appliances. The way it seems like outsurance doesnt want to pay my claim and is trying to find every fault not to pay. The TV assessment came back as wear and tear. That's OK I will take it as the TV is old. However my Smeg dishwasher is were I find the assessment suspicious.... The assessor that came through opened it and the board was burnt. He, himself said that this can only be caused due to an electrical surge as too much power went through the board and blew it. (due to lightning). However when your claims assistant called me she said pest infestation. The pictures clearly show the board being burnt. The Xbox one that was assessed was told to be opened and something about the panels. This Xbox was bought brand new, never opened or repaired. When the assessor had come through he was in a rush and couldn't open the Xbox (apparantly it was too tight to open) to assess it and could not assess it at my premises. He took it with him to assess. So how could something that was too tight for the assessor to open, be opened before? Also I have still not received the Xbox back. Outsurance also wanted a switch on my DB Board and certificate of compliance that's was done on your request many months prior. So with all this I strongly believe that outsurance does not want to pay my claim. I did request a manager to contact me which she did. She said she will be contacting the assessors and I must wait for feedback. I am still waiting.I never complain for price increases even though there is so many cheaper insurances out there. If there is no resolution to this I will be canceling immediately and reversing my debit order. Also the assessors (Panaservice) has a reputation of taking parts off appliances and very bad customer service ( I have lots of proof). So outsurance pls come to a resolution or you'll will be losing a very loyal customer.