OUTSURANCE PATHETIC service

I was involved in an accident on the 29 September 2018. My car was sent for repairs, a month later it was fetched from Durban South Panel Beaters and broke down. The car was then towed back to the panel beaters and is still not repaired. I have been told the car is old and the problem is wear and tear. The accident was a smash on the front of the bonnet, the assessor did not even check for all faults and now I have the alternator and shocks which is broken. Seriously, I have been maintaining the car and it was in running order before the accident. A 2007 kia is "old"yet they have been deducting from my account every month. Now I am waiting for the car to be towed back to me which is not mobile. No feedback from outsurance on when my possession will be handed over to me. I WILL NEVER REFER THEM TO ANYONE.