Outsurance Pathetic Customer Service !!!

<p>I am dealing with a 3rd Party claim since the 16 September and to date it has still not been finalized. It has been the worst 10 weeks of dealing with them on this.</p> <p>I started dealing with Thina Makhathini on the 7th October 2016 and the lack of feedback is ridiculous </p> <p>Not once was I kept informed of the progress and I had to call and e-mail to follow up every single time. The service and feedback I received from Thina Makhathini is putrid in fact , it is none existent . It took an entire month to get to the point where they made an offer which I received on the 7th of November , after submitting my acceptance of the offer on the 8th of November and following up with her on the 14 th with no response from her. On the 16th I sent another e-mail and was told that the payment is being processed. By the 22nd I had still not received any payment and send another e-mail and on the 23 I was told that I did not give them my bank account number , so what were they processing since the 8th to only tell me on the 22nd that I had ommited the account number. I now have to wait a further 10 days to have my claim processed as this is what I was told after having to follow up with her yet again.</p> <p>This was the perfect platform to win me over because I was shopping around for insurance at the time of the incident . This experience is something I will tell everyone I know about and I dont think that I would consider thier service. </p> <p> </p> <p>Really Bad Service </p> <p> </p>