Outsurance pathetic claims settlement

Not satisfied at all!!!!I have put in a claim when my apartment was broken into,one of the items which were ****** was my husband's coring Hilti machine which was kept in the house along with my tv, laptop and my son's PlayStation,when I called up for insurance my hubby Did mention to the sales agent that we are insuraning not all our stuff but the stuff which we felt is worth insurancing and we Didi mention over a recorded line that tools were kept at home,agent Did not probe and ask the relevant question as to what tools were kept at this address rather rushed to complete the sale,he also mentioned that we do not need to specify the items as we can do so at a later stage also with that he mentioned Outsurance does not need slips for these items as they are not like other insurance companies that was what was told to me on that call by the sales agent, furthermore after reevaluating our household and given the fact that we are going on holiday in December and the crime rate in my complex has taken an ugly turn for the worst,I called up client care the very next day and again said to the agent I'm calling to increase my sun outsured as my hubbies tools will be kept in my apartment again no questions were asked I increased my sim outsured by roughly R43000 premium went up and I had no issue with that.

After an unforeseen incident my house my a target of burglary and some of my stuff were taken including my hubbies coring tool which was kept in my lounge along with other items,after putting in a claim Outsurance literally is making me run back and forth with all allergations whereby they are now delaying my claim reason being for my hubbies tool which they now say that was supposed to be commercially insured I have on numerous occasions called up to explain that if the sales agent Did not rush to make this sale and took his time to ask relevant questions to my hubby the sake would of been done properly and by all means if it was to be covered under commercial I would of definitely done that however no one asked what tools these were the assessor Mariska an Eerden calls me and says to me that I was a previous employee of the company I should know what the script says bare in mind I never worked in claims and I rep**** but saying If I was the sales agent I would of definitely asked and proved the customer to make sure the customer is insured correctly now it's 6 working days later from the day I put in my claim and all I'm getting is excuses and delays ...in a nutshell Outsurance does not want to take responsibility on behalf of their agents who wrongfully insured me and indirectly says that it's a possibility that this item does not have cover and as well as none of the items that were ****** has been replaced by Outsurance yes I may have underinsured myself but that does not mean they don't cover you as a customer they settle on an average as explained to me ....I have also been requesting call recordings for my own peace of mind and to hand it over to higher authorities I have yet to receive the second one a manger by the name of Patrik from client care assured me on Friday I was gonna get it I questioned that I'm afraid I won't get this recording due to the weekend an agent again on a recorded line promised me I will get it no later than Saturday it's now Sunday I have nothing from Outsurance except my assessor who says she can't give me a time line as too when this is going to be sorted out only says that investigation needs to be done by this and that department as for kreesan Govender the head of assessing department has made too many excuses on behalf of his company and sales agent and from the call between us all he ever says is give them TIME , however we as individuals take up insurance for peace of mind and not ****** games like what Outsurance is doing also they say it takes 3-5 working days to sort out your claim that is utter bull**** as they say in average its those time lines but for certain claims it can take as much time as they need not given any consideration to their customers we have lives to continue work that needs to be done yet Outsurance is playing cat and mouse with me !!! Is it because on each claim there is a commission that is to be made to find ways to reject a claim? I am disgusted with Outsurance I have all the rights and means of proving Outsurance does not want to cover me and settle my claim I've been told as much pressure I can put on them it makes no difference as the amount that the have if this was the case investigations would of been done it's not hard to listen to a call or calls and make a dam decision and I better hope for Outsurance sake that the decision is a good one from my point and my attorneys point of view after listening to the first call the sales call proper advise want given actually no advise and the agent just didn't care to ask all he asked and seemed very happy to take was my banking details he spent more time on that than to explain business cover now Outsurance is making it our fault .

I don't wish to be insured with a company like this who seems to do everything in they power to find faults in settling the claims ...do not be fooled when it's said they need no proof of ownership because If you paid for your goods with cash I don't see them covering it they ask all irrelevant questions when a claim is put through . I have given everything to this company the case number the witnesses the pictures of the scene the police report people who they can call for confirmation yet still there is endless delays . I am waiting for this coming week Friday as they promised to give me feedback every 2 days and the assessor assured be that it should take no longer than 10 Workin days from point of assignment.

AFTER SEEING ALL THE COMMENTS AND REVIEWS ABOUT OUTSURANCE I NOW BELIEVE THEY ARE ONE OF THE WORST COMPANIES TO DEAL WITH I WILL AWAIT FOR A OUTCOME NO LATER THAN FRIDAY THE 4TH DECEMBER 2020 .