Outsurance passes the buck to clients!

My car went to the panelbeaters on the 4th May they have told me it would take 12-14days some problem with parts arose and they let outsurance know who said nothing to me. I have a rental agreement on my policy of 30days which expires the 3rd June had my wife not phoned the panelbeaters I would still be in the dark! Phone outsurance and all they do is blame me and the panelbeaters when all I wanted is to know if I can get an extension on the rental!!! They phone only to put me on hold! Then they phone me ONCE and send an sms stating they tried sooo hard to reach me!!!! I am still waiting for the follow up call! They cant phone me about the rental or the parts problem with the panelbeater yet I can get email stating my premium is going up to R1400 a month, a month after getting an email stating it is going up to R799 yet they then debited my account for R895 with no complaints from me but one problem and these ****e just wana cover their asses!!!! I expect a call no later than end of business monday 1JUNE2015!!!