RH
Robert Harrison-White

1 reviews | Active since Jan 2012

26 Mar 2024, 17:08

Outsurance Outstanding accident claim service

I had an accident on 20Mar 24 I really must say that Outsurance's help - from the associated towing truck (Eagle Towing) - to the handling of the claim was efficient and outstanding. Unfortunately as i learned - if the value of the repairs exceeds +-54% of the retail value of the vehicle - the vehicle is written off by Outsurance. Nonetheless I was offered a payment by Outsurance (in lieu of not accepting the write off and retaining the vehicle for private repair) - and Outsurance delivered the vehicle to my panel beater extremely quickly and settled the claim within one day of the agreement. Outstanding and professional service by Outsurance - I was very impressed and quite frankly cannot see it getting better then this!!!

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Replies (1)
OUTsurance
OUTsurance's reply26 Mar 2024, 17:35
Official
Hello Robert

We appreciate your over-all feedback and are pleased to know that you are satisfied with the final outcome after an initial disappointment.

We wiĺl make sure to relay your message to all involved.

Regards
The OUTsurance Team