Outsurance Outbonus

Our Outbonus was supposed to be paid into our bank account on the 22nd of November 2024. Due to our banking account changing within that week we excepted that the payment did not reflect on that day. We did change the bank details on our Outsurance profile before payment date but gave Outsurace the benefit of doubt. After 5 phone calls to Outsurace since we have STILL not received our Outbonus. It's now a month later. Every time we have to wait for yonks online and then each time get promised that it will be paid to our profile account bank. So now ... I do not know what to do anymore. Will social media help?