1 reviews | Active since Apr 2020
OUTSURANCE OUT TO MAKE EXCESSIVE PROFIT WITH NO REGARD FOR CUSTOMER
After a decade or more of having claim-free with Outsurance, I had three claims in a short period of time 1.) bumper bash( rear 2.) electric gate hit car 3.) bakkie was ****** and written off police case opened. The third claim was not honoured due to technicality they found in their paperwork so did not cost Outsurance a cent. Outsurance also has a clause that if debit order is late paid the period you the client are not covered for that period until payment is received, therefore no risk to the company . After 2 months Outsurance sends me a review stating the Kia Rio 2012 1.4Tec 5Dr is going up from R750.05 a month to R1162.56 that is 55% . Every year a car should devalue and insurance payments should be less. My debit order is dependant on Standard Bank Trust paying on time which they often do not and I told Outsurance this at the time but salesmen are there to sell, I also told Kyle Pretorius from Outsuance and he said he could offer me an R60 deduction on the price as I was HighRISK HOW CAN THERE BE ANY RISK IF OUTSURANCE DID NOT PAY THE CLAIM AND i WAS NOT COVERED FOR THE PERIOD OF MY DEBIT ORDER BEING DEBITED
We fully understand receiving a rerate at this stage is most unwelcome therefore we escalated the matter to a manager to intervene.
Weliswa our client services manager contacted you to address your concerns regarding the rerate. She assisted with updating your policies and she managed to assist you with a better premium.
Thank you for allowing us to provide you our valued client with options that best suits your needs.
Regards,
OUTsurance
We fully understand receiving a rerate at this stage is most unwelcome therefore we escalated the matter to a manager to intervene.
Weliswa our client services manager contacted you to address your concerns regarding the rerate. She assisted with updating your policies and she managed to assist you with a better premium.
Thank you for allowing us to provide you our valued client with options that best suits your needs.
Regards,
OUTsurance
Weliswa has since been in contact with you to finalise the matter.
Regards,
OUTsurance
Weliswa has since been in contact with you to finalise the matter.
Regards,
OUTsurance
