BR
Brendin R
1 reviews | Active since Feb 2025
08 Feb 2025, 11:02
Outsurance out the door
Very bad service I've been with outsurance for over 3 years I have a agreement with them for home appliances and the agreed my access fee will be R500 for a appliance when I claim for something now that I finally had a issue with my microwave and air fryer they said the access fee is R5000 and they cancelled my claim without me knowing before the value of my 2 appliances was to low they contract changed without my knowledge and they did review the contract telephone call I took them them they said they do see that is what I agreed for now they still did not help but they want me to pay R459 every month..this is the worst insurance ever they are much better options out there 😤
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Replies (3)0
Replies (3)
OUTsurance's replyOfficial
17 Feb 2025, 09:24Good day Brendin,
Thank you for your review.
Our claims manager, Angel, provided you with feedback. We listened to the call recording, the excess was discussed with you at sales stage.
If the damages are less than the excess, the client is liable for the repair costs. If the damages exceed the excess, the client is liable for the excess, and we will cover the repair costs.
Apologies for the disappointment.
Regards,
The OUTsurance Team
Thank you for your review.
Our claims manager, Angel, provided you with feedback. We listened to the call recording, the excess was discussed with you at sales stage.
If the damages are less than the excess, the client is liable for the repair costs. If the damages exceed the excess, the client is liable for the excess, and we will cover the repair costs.
Apologies for the disappointment.
Regards,
The OUTsurance Team
OUTsurance's reply17 Feb 2025, 09:24
Official
Good day Brendin,
Thank you for your review.
Our claims manager, Angel, provided you with feedback. We listened to the call recording, the excess was discussed with you at sales stage.
If the damages are less than the excess, the client is liable for the repair costs. If the damages exceed the excess, the client is liable for the excess, and we will cover the repair costs.
Apologies for the disappointment.
Regards,
The OUTsurance Team
Thank you for your review.
Our claims manager, Angel, provided you with feedback. We listened to the call recording, the excess was discussed with you at sales stage.
If the damages are less than the excess, the client is liable for the repair costs. If the damages exceed the excess, the client is liable for the excess, and we will cover the repair costs.
Apologies for the disappointment.
Regards,
The OUTsurance Team
BR
Brendin R's updateReviewer Update
17 Feb 2025, 23:57Angel was supposed to get someone to call me that will over the microwave she said something about an additional cover she promise to get them to call me at 10 but I never got that call back
BR
Brendin R's update17 Feb 2025, 23:57
Reviewer Update
Angel was supposed to get someone to call me that will over the microwave she said something about an additional cover she promise to get them to call me at 10 but I never got that call back
OUTsurance's replyOfficial
18 Feb 2025, 09:44Sorry to hear that. Client services will call you today regarding the additional cover.
Regards,
The OUTsurance Team
Regards,
The OUTsurance Team
OUTsurance's reply18 Feb 2025, 09:44
Official
Sorry to hear that. Client services will call you today regarding the additional cover.
Regards,
The OUTsurance Team
Regards,
The OUTsurance Team