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JH
Joanna H

1 reviews | Active since Feb 2010

12 Aug 2025, 14:06

OUTsurance – OUT of Accountability

Buyers beware!!!! These guys are the ultimate ****mers, we have been going back and forth for 3,5 weeks to date. You have to phone them the whole time, they do no follow up and are tardy with any response they do offer. You go get quotations for the damage, firstly they tell you they don't have to put original parts on as the factory warranty is over, you have to FIGHT with them that this is unacceptable. You send photos and photos and more photos as they don't want to ask the panel beater themselves....and then they want more photos. Again, no news...you phone and phone and they tell you they will only pay an amount, much lower then the quotation, out to their approved panel beater. You contact their preferred panel beater and they say they can't do it for that cheap!!!!!! So now outsurance pays out to an overpriced panel beater, you can do it cheaper with REAL parts elsewhere and now you have a bigger gap you are forced to pay out of pocket as outsurance doesn't pay out full claims, EVER!!! They did the same with our home insurance. Bottom line - the Ads might as well be a Nigerian prince telling you you have a big inheritance coming, if you only pay him a few grand upfront!!!!! Stay away, they suck

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Replies (3)
JH
Joanna H's update15 Aug 2025, 14:41
Reviewer Update
Too late like always, we have given notice and will be moving over all our insurance to another company who can deliver.
OUTsurance
OUTsurance's reply29 Aug 2025, 09:23
Official
Good day Joanna,

Further to our initial private response, our Claims Management Team has been in contact with you regarding your recent claim.

We are committed to settling claims fairly and transparently. As you opted to use your own repairer, we requested additional photographs before authorising the repairs. Once these were received, your claim was duly authorised.

We’re truly sorry to hear that your experience led to the cancellation of your policy. Please accept our sincere apologies for any inconvenience caused. We value your feedback and hope to have the opportunity to restore your trust in the future.

Regards,
The OUTsurance Team


JH
Joanna H's update29 Aug 2025, 09:37
Reviewer Update
Hello, this is in fact not true. Not a single person has contacted me to this day. I phoned in and cancelled, I did the paperwork - nothing from your side. 5 weeks after we initially put in our claim, you forced us to go to your preferred panel beater. We did, their quotation was R1,850 more expensive then the 3 different ones we gathered but you left us no choice. They did the job but now we are fighting with them as they took something out of our vehicle - but this is no surprise as alas this is your level of service and network. So for the record, took 5 weeks to pay out a claim, bul**** us into using your supplier OR DONT REPAIR IT, as your consultant told us straight. So before you attempt to reply to complaints, do your homework. Outsurance: The only thing they insure is your regret!