SL
Shirlene L
1 reviews | Active since Aug 2026
25 Aug 2026, 19:36
Outsurance-OUT
I canceled my car insurance on the 18th August 2026, been calling Outsurance and sent emails requesting cancelation, went to the bank to try and stop the debit order. My cancelation was confirmed yet the *********** staff at outsurance still debited my account, now I have to wait 30 business days for a refund. I'm very disappointed in Outsurance.
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OUTsurance's replyOfficial
31 Aug 2026, 12:59Good day Shirlene,
This is completely unacceptable by our standards, and we are truly sorry we let you down.
The matter was escalated to our client services manager, Keo. Your policy has been cancelled, and the refund has been released.
Once again, we apologise for the disappointing experience.
Regards,The OUTsurance Team
This is completely unacceptable by our standards, and we are truly sorry we let you down.
The matter was escalated to our client services manager, Keo. Your policy has been cancelled, and the refund has been released.
Once again, we apologise for the disappointing experience.
Regards,The OUTsurance Team
OUTsurance's reply31 Aug 2026, 12:59
Official
Good day Shirlene,
This is completely unacceptable by our standards, and we are truly sorry we let you down.
The matter was escalated to our client services manager, Keo. Your policy has been cancelled, and the refund has been released.
Once again, we apologise for the disappointing experience.
Regards,The OUTsurance Team
This is completely unacceptable by our standards, and we are truly sorry we let you down.
The matter was escalated to our client services manager, Keo. Your policy has been cancelled, and the refund has been released.
Once again, we apologise for the disappointing experience.
Regards,The OUTsurance Team