OUTsurance OUT

Outsurance poor service

Last year Outsurance had a geyser fitted at the home, which seemed to work well up until last week. The geyser has suddenly begun to constantly make a loud sound when filling, and the outlet pipe continuously running. When requested that they return to check it up, their plumbers say nothing is wrong, but the water runs out and water bill increasing.

I've had to get a private plumber now to look at the issue and give his advice, who says that the geyser is a ****pa geyser, but the valve fitted was incorrect. Now outsurance say that to have the problem resolved, that had to be diagnosed by a private plumber, we must repay the full excess. The guy at the call centre also recommended that valve replacement was an easy ask and i can do it by myself. Although this may be the case, the service that they messed up, should be rectified at their own cost.

Now I've got to fork out the money to get a private plumber to resolve the issue, and time to seek out a new insurer.