FG
Farai G
1 reviews | Active since Jul 2022
13 Jul 2022, 13:48
Outsurance or outcsamers?
Outsurance 3rd part department is in fact a joke . An Outsurance client damaged my car and even admitted to being wrong both on the scene and on the police report but a day after i submitted all the required paperwork a get a call from their agent .The asked me to explain what had happened and i did but instead the told me that they will not pay because they believe their client 's driver. My problem is that i am sitting with a damaged vehicle and a broken angle and Outsurance SIMPLY DONT CARE
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Replies (3)FG
Farai G's updateReviewer Update
14 Jul 2022, 15:40***
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Farai G's update14 Jul 2022, 15:40
Reviewer Update
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Farai G's updateReviewer Update
19 Jul 2022, 01:58Im still waiting for a response on how we are going to proceed because because this matter needs to be resolved, no one did any invastigation on what transpared, my contact no is ***
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Farai G's update19 Jul 2022, 01:58
Reviewer Update
Im still waiting for a response on how we are going to proceed because because this matter needs to be resolved, no one did any invastigation on what transpared, my contact no is ***
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OUTsurance's replyOfficial
19 Jul 2022, 12:53Good afternoon Farai,
Further to our private reply after receiving your complaint, we can confirm that our Legal manager Mmeli has been in contact with you.
He has explained that the conflicting merits of the accident has resulted in our decision.
In light of the above we would require an independent eye witness or video footage in order for us to relook at the matter.
We understand that the outcome of your third party claim is disappointing and are glad that we could discuss the matter with you in more detail.
Regards,
OUTsurance
Further to our private reply after receiving your complaint, we can confirm that our Legal manager Mmeli has been in contact with you.
He has explained that the conflicting merits of the accident has resulted in our decision.
In light of the above we would require an independent eye witness or video footage in order for us to relook at the matter.
We understand that the outcome of your third party claim is disappointing and are glad that we could discuss the matter with you in more detail.
Regards,
OUTsurance
OUTsurance's reply19 Jul 2022, 12:53
Official
Good afternoon Farai,
Further to our private reply after receiving your complaint, we can confirm that our Legal manager Mmeli has been in contact with you.
He has explained that the conflicting merits of the accident has resulted in our decision.
In light of the above we would require an independent eye witness or video footage in order for us to relook at the matter.
We understand that the outcome of your third party claim is disappointing and are glad that we could discuss the matter with you in more detail.
Regards,
OUTsurance
Further to our private reply after receiving your complaint, we can confirm that our Legal manager Mmeli has been in contact with you.
He has explained that the conflicting merits of the accident has resulted in our decision.
In light of the above we would require an independent eye witness or video footage in order for us to relook at the matter.
We understand that the outcome of your third party claim is disappointing and are glad that we could discuss the matter with you in more detail.
Regards,
OUTsurance