CB
Carla B

1 reviews | Active since Jun 2018

05 Jun 2018, 13:02

OUTsurance - One Word: Harassment

Absolutely ridiculous! Yesterday afternoon one of the sales consultants contacted me offering me car and house insurance. Sorito. We discussed the policy thoroughly, and I was happy with what Outsurance had to offer me. I've even informed the gentlemen that I currently have car insurance with Hollard with a premium that is less than what he is offering me. (Where's the so called R400 you keep advertising if you can't beat my current insurance? -false advertising) I've informed the gentlemen that I will discuss it first with my husband before accepting any offered policies. (one thing I hate is that everything gets rumbled off over the phone-I'm human, not a tape recorder!) I asked the gentlemen to call me or my husband back later that afternoon. My husband spoke to him later on, advising the gentlemen that we have not had a chance to discuss Outsurance; as we were busy with Gynaecologist appointment as well as an appointment with the SAPS Detective (recent brake in). My husband advised him that we will call them back as soon as we've discussed it. I advised the sales consultant that I am also working in a sales environment and do wish not be receiving 100 unnecessary phone calls as I am myself busy with clients the whole day. Since this morning I've been receiving missed calls non-stop from Outsurance, with blank voicemails. The audacity that has just caused Outsurance to lose a potential client, is that this consultant (Sorito) used one of my fellow employee's(Recently joined Outsurance Client) work contact details to contact me at work. This is very very very VERY unprofessional from Outsurance. I have not once disclosed any contact information of my work place.(only myself and my husband's cell numbers for him to contact us on). OUTsurance - One Word: Harassment

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Replies (1)
OUTsurance
OUTsurance's reply06 Jun 2018, 09:51
Official

Hello CarlaBickford93

We appreciate your feedback and sincerely apologise for the constant calls and unprofessional behaviour you have been subjected to.

The call to your husband has since been audited and our sales manager, Dinesh will respond with detailed feedback via email.

Regards

Dinky