Outsurance old cars insurance is a ****

I have just claimed for car insurance, I received WhatsApp message from Jody who said he's assigned to assess the car but due to COVID 19 he's will assess by WhatsApp images. I informed the owner of the car as I'm the premium payer to explain to him. He was informed that whatever he is supposed to assess is inside the engine he won't be able to take pictures anyway they agreed to take video for what is inside the engine or under or inbetween engine parts. Telephonic service with the company is good but when it comes to practice they are poor they just want to gain and do things for their own benefit. Even advert about old cars is promising but when it comes to claim they play hide and seek. It's level 1 but their assessor said he won't be able to come because of pandemic how come, the pandemic is used as a scapegoat by outsurance assessor. Now they said they'll only fix the car with too much lesser amount than what they said when I signed with them. Even when I had a problem with the washing machine the assessor that came here said a certain part doesn't receive communication from the other parts of the machine he needs to take that part out and bring another one. When called by outsurance informing me about access amount I decided to do it by myself now the machine is working only coins that were blocking the system. Outsurance assessment is very poor