Outsurance offered me better monthly premiums for pet insurance, but when it came to actually claiming, there was lack of communication

Outsurance offered me better monthly premiums for pet insurance, but when it came to actually claiming, there was lack of communication. Their numbers i tried calling didn't work. My claim was moved to 3 different advisors in one week. It cause stress as I didn't get any calls back on the claim until I followed up on email. They handled the claim so coldly and it was a super unpleasant experience. I was dissapointed in the service, even if the claim wasn't approved, I thought they'd still handle it better. If I got better service and feedback I would've stayed :( I do want to mention that Mathapelo and Neli were the only people that answered my calls at the start.